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I got my 82Z straight neck Friday and I'm asking these questions because I don't know if I have a defective product and should get started on a return process immediately. I paid full price for a brand new instrument and expected a brand new instrument. What I don't need is moralizing about ordering expensive instruments online, so kindly refrain.
Please advise, thanks.
- The low B-flat key was bent almost 140 degrees. I saw that there was a half-inch gap in the case from the end of the bell to the end of the case socket that the instrument fits in, and that a severe bump could slide the sax to this edge and bend that key. Is that gap in the case by design or is it filled in on a new product (and possibly missing only on a returned sax)?
- I also noticed that the E palm key is bent away from my hand near the teardrop at the top. Is it supposed to be that way?
- The cone is not perfect in two places... one is a small bulge just under the second octave key post from the top and looks intentional. The other is underneath the main keys where a straight edge like an index card doesn't stay in full contact on the bell but lifts off at one side; it's like either the bell is bowed or the cone tapers inward towards the end of the bell. Is it supposed to be that way?
- Should all brand new instruments come in a branded Yamaha box or is a plain brown box another legitimate way they ship?
Please advise, thanks.