I've had problems since they switched their basic shipping to UPS Mail Innovations. That's where it ships UPS and then UPS hands it off to the US Postal Service. I don't know why, but sometimes it arrives in a timely manner, just as if there were shipping USPS Priority or UPS Ground. But sometimes it takes forever.
I remember placing an order where I had ordered reeds and some cork grease as well. Even though I'd paid for 2nd day shipping, the cork grease shipped separately and shipped UPSMI. It took a month. Not a big deal because it's just cork grease and was annoying.
Later, when I ordered reeds, I called them after 2 weeks and no delivery. They re-shipped the order. Two weeks later, still nothing. No first shipment, no second shipment. I called back and whatever rep I talked to said I needed to wait 3 weeks before they could count the shipment as lost. So I call back a week later and then they say I need to wait a month from the ship date (so another week and 6 weeks after the initial order). They acknowledge that UPSMI is awful and the rep tells me that when it enters the USPS system, it gets classified as 4th class mail which is why it may take awhile. Through some prodding, they go ahead and re-ship the order. THAT one actually arrives and in 3-5 days like normal.
Chris, take note. THIS is why I've largely stopped shopping at WWBW. I can't count on the package actually arriving. I'd happily bypass the free shipping and just pay $5 if I know you're going to ship it UPS Ground or USPS Priority. I've been shopping online at Music and Arts, another Guitar Center owned company I believe, and pay sales tax I don't have to bother with using WWBW because they don't bother with the UPSMI crap. If WWBW ever ditches UPSMI, let me know. I'd gladly give you all of my business again.
