[jmathesonjr]

I heard from a competitor of WWBW that it is in the process of closing completely. This would explain why the WWBW is not really getting any new product. I also heard it was laying off or had laid off the majority of its staff. Has anyone else heard this or is it just wishful thinking on the competitor's part?

 

[jmathesonjr]

They do act like they are done. I called about getting something from them by a certain date and was told it takes 24 to 48 hours to pull stock from their own warehouse and another 24 hours to ship. I went somewhere else. The place I went to had to order the item. I will get it tomorrow Thursday really with the holiday). I ordered it Friday. WWBWs time frame would have put shipping Thursday.

Bamber had a great thing going and really messed the whole thing up. It is too bad. I would not be surprised to see a going out of business sale happening soon. I no longer recommend the place to my students. Too many orders and lack of customer service have pretty much taken them off the radar for me.

 

[jmathesonjr]

That competitor I mentioned earlier actually got the item I wanted from the manufacturer to me in three business days. It left California on Friday, arrived at their store on Monday, and my house before 5:00 PM on Tuesday. WWBW would still be ignoring theirown paperwork.

Few companies offer substantial savings over any other company. Service is where one will shine over another. WWBW and Music 123 just does not have customer service that makes me want to do any business with them. It is like Prowinds in Indiana. I cannot get them to return a phone call or answer an email for anything. With WWBW, I know people work there. At Prowinds, I have yet to prove that fact.

I will stick with my guys in Madison, WI. They really proved their worth with the transactions I have completed this last week.

 

[jmathesonjr]

Scott,

I gotta say the guy I talked to almost put me off of your place permanently. He was definite he could not do anything to help me with my little predictament. (I would say more but it is a bit of a surprise and some of the people involved may be reading.)

The guys in Madison jumped through hoops not because I asked but because they could and wanted to help. I stopped in the place today. I arrived 15 minutes before the doors were to open. I had just driven about 75 miles and was looking forward to just sitting and stretching a bit before the place opened. The next thing I knew there was an employee motioning me to come in. They opened early when they saw me sitting there in my car.

I have students still waiting on Rico reed orders from October and November of last year at WWBW. I hear almost weekly about some problem getting answers to product or order questions.

I hope WWBW can get things going again like it was back when I bought my sax. Right now, I can get reeds and accessories for close to or better than the prices offered at WWBW. The service is the thing. If it ain't good, I ain't buying.

I will definitely pass your information on to my students. Again, good luck in getting things turned around. WWBW was at the top of the game. Right now, there is no one at the top.