I believe this is true that anyone of us can underestimate the difficulty of a repair, or the time and cost it will take to accomplish. There are other variables too such as illness, personal and financial difficulties, and competing demands on our time that can effect our ability to follow through and return work on the date promised.Even poor commercial acumen can be made up by goodwill and readiness to make up for mistakes. Anybody can be making mistakes in good faith but if a professional starts making silly excuses then a customer will be right to think that there might have been no good faith to start with.
What seems to separate those tradesmen in these circumstances that can happen to anyone, even those with good intentions, is that some people are honest and upfront with the customer right from the beginning. They honestly describe the situation, tell how they are working to make it right, and communicate with the customer honestly and openly throughout the process.
Then there are those who make untrue statements, false claims, bogus excuses, and give evasive answers to questions or no answers at all. These folks get huffed up and indignant if anyone suggests they have done something wrong, and blame everyone but themselves.
It is a matter of honesty versus dishonesty and ethical versus unethical. It is not what happens that separates the two types of individuals, but how each chooses to deal with the situation. Trust, once lost, is gone forever in the business world, at least as far as I am concerned.
Well spoken.The most prized possessions of any man are his word , honour and reputation, if one fails to stand by his word one could rightly loose the other two.