I purchased a silver SaxArt saxello from Ron Ashtar through e-bay. The sax came and the bottom lip of the bell was bent and the thing would not play. Even though thier e-bay listing said return the sax within three days in the event of damages, they are coming up with every reason why they don't want to replace the sax. Everything from I have to file a claim with the shippers for damages to the bells are all bent as part of the tuned bell system. There ads are misleading about returns and the fact that you get a sax with a bent bell as part of the tuned bell system. I caution anyone who is thinking about buying from this unprofessional business. The way they have handled this situation has left me disgusted. Thank goodness that e-bay and Pay Pal agree with me and will be covering the purchase price. It's outfits like these that make buysing a sax on e-bay so unpleasant. Shame on them! My appologies to anyone who knows Ron, he may be your friend and a "good guy" but I feel the need to warn others about how this transaction went down.