Mathew Aaron is a genuinely honest and caring person. He actually knows what customer service is. He is not pushy. He sells you the sax you want. He discusses the merits of the sax and let's you make up your mind. He is like a enclyclopedia of sax knowledge. He geniunely loves the sax and enjoys discussing sax topics w/ you!!!!He is probably one of the few sax dealers that give a hoot about the customer(Mark Radika/USA horn and Dave Kessler are 2 others that come to mind). He even changed the credit card we used so my wife would get her Barnes and Noble credit for books.Sax was in overkill packing and keys were corked shut(no one has ever done that to a sax shipped to me before). My R1`nino came exactly how he described as per fit and finish and tone/intonation/reponse.