Returning a Reed to Japan

2922 Views 33 Replies 14 Participants Last post by Grumps, Jun 17, 2007

3 Olives

Discussion Starter · Jun 2, 2007

Has anyone ever returned a reed to Alexander Reeds? I bought a 5 pack tin and 1 was obviously defective-nice sized chip out of the tip. I think I'm going to buy a few more tins and check them before I send this 1 reed back.

Dear Jeff,

We are very sorry to hear that you found a chip on one of your reeds. We inspect each and every one of our reeds under light, and try to weed out any with flaws like you mentioned.
Once in awhile one of the tens of thousands we pack might have been missed and we apologize for the one you found.

Please put the reed in question its holder, stick it in an envelope with an Airmail stamp
and please send it to the following address:

Alexander Reeds Intl.
Heights Kisaragi 401
Koenji Minami 4-30-5
Suginami Ku, Tokyo 166-0003
Japan

After we inspect it and find that the mistake was ours, we'll replace it with 2 new ones.

Once again, we are sorry for the inconvenience and await that reed from your box of DC's.

Sincerely,

The Alexander Reeds Team
http://www.superial.com

1 - 20 of 34 Posts

fballatore

· #2 · Jun 2, 2007

GARY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

http://www.saxontheweb.net/vbulletin/showthread.php?t=48318&highlight=return+alexander

Dave Dolson

· #3 · Jun 2, 2007

For one reed? I'm guessing that more than one GOOD reed in the tin won't play well without adjusting them, even though Alexanders are pretty good reeds from my experience. DAVE

Saxplayer67

· #4 · Jun 2, 2007

If I get reeds in a box/tin that are no good I don't worry about sending them to the maker, I just lay them aside for a period of time or shove em in a drawer forever. I'd never think about returning a reed, can't see the point - all that fuss and bother.

RootyTootoot

· #5 · Jun 2, 2007

Hmm. Let's see. I'd be careful about shipping costs. I did once have to send a Rico Royal back to the States. It had some nasty blotches on the underneath side ie the side you don't really touch with your lip. Initially the Royal Mail suggested a carriage charge which was ABSOLUTELY RIDICULOUS. But I managed to beat them down with my famous "negotiating skills". Good luck and many thanks for your interesting post.

Dave Dolson

· #6 · Jun 2, 2007

Rooty: For one reed? . . . DAVE

nitrosax

· #7 · Jun 2, 2007

Now that I've the address for Tom's place--I think I'll mosy over and have a chat with him....
It's nice to live in Japan
Nitro

RootyTootoot

· #8 · Jun 2, 2007

Dave Dolson said:
Rooty: For one reed? . . . DAVE

Mmm.. honestly, no. I thought this must be a joke thread. There you go. That's what you get when you think sarcasm with people who are actually kind of innocent. (And I mean "innocent" in a good way). But ONE REED??? To JAPAN??

My mind's still boggling.

Dave Dolson

· #9 · Jun 2, 2007

Rooty: I didn't take 3 Olives' original post as a joke, but like you, I couldn't imagine making a big deal out of one defective reed. I've gone through whole boxes of new reeds only to find one or two that played well. This was before I taught myself to adjust reeds.

At that time, I never considered sending anything back, I just figured that's the way it goes with reeds. To be sure, they weren't obviously broken, as was 3 Olive's one Alexander, but broken or not, many reeds didn't play well.

My reply to YOUR post was to re-emphasize my first post to 3 Olives . . . for one reed? DAVE

3 Olives

Discussion Starter · #10 · Jun 2, 2007

Dave Dolson said:
To be sure, they weren't obviously broken, as was 3 Olive's one Alexander, but broken or not, many reeds didn't play well.

My reply to YOUR post was to re-emphasize my first post to 3 Olives . . . for one reed? DAVE

I'm one of those guys with more time than money. I did get a kick out of them saying they inspect every one under light, yet they missed an obvious chip on the tip. It's not a case of them playing well.

Anyway, I'm going to order 3 or 4 more tins tomorrow and check them when they arrive. If they didn't work so well with my son's setup I just wouldn't buy more of them. If any are obviously defective I'll throw them in with this one. I go to the Post Office every week or two so buying an Air Mail stamp is not a big deal.

If I buy a gallon of milk at the store and it's sour I return it. If I buy a $3.00 reed with an obvious defect I return it. It might just be that I'm a little different.

RootyTootoot

· #11 · Jun 2, 2007

Thinking about it, you probably made their day. At least you cared about the product enough to expect it would be right. But I'm still pretty shocked by your expectations. You remind me a bit of my father, who'd expect a 45 minute explanation of what exactly had been done if he took his bicycle to be repaired. In a way, I suppose I think you're right but at the same time I can't believe that manufacturers are really set up to provide this kind of personal service to all their customers any more.

Othello3

· #12 · Jun 2, 2007

At $3 a pop you might as well get what you payed for. I've returned less expensive things (albeit at the grocery store).

fballatore

· #13 · Jun 2, 2007

3 Olives said:
If any are obviously defective I'll throw them in with this one.

I highly recommend reading the post I referenced above before you do that.

3 Olives

Discussion Starter · #14 · Jun 3, 2007

RootyTootoot said:
I think you're right but at the same time I can't believe that manufacturers are really set up to provide this kind of personal service to all their customers any more.

My Thoughts are - This is a premium product that demands a premium price. There should be few mistakes and they should be addressed immediately. Multiply the premium being paid times reeds sold and they can budget for several very good customer representatives.

Carl H.

· #15 · Jun 3, 2007

I'll wager they say it's your fault the reed was broken and find the other reeds you may add to be in perfectly good playing condition.

Just because they can.

Legere seems to be the best for returning faulty products. They get it.

3 Olives

Discussion Starter · #16 · Jun 3, 2007

fballatore said:
I highly recommend reading the post I referenced above before you do that.

I read it. The reed I'm returning is physically defective. I have faith in Superial to make it good. I'm not just a little different - I'm also persistent.

fballatore

· #17 · Jun 3, 2007

I just didn't want you to get your hopes up. And Carl is probably right.

3 Olives

Discussion Starter · #18 · Jun 3, 2007

Carl H. said:
I'll wager they say it's your fault the reed was broken and find the other reeds you may add to be in perfectly good playing condition.

Just because they can.

Legere seems to be the best for returning faulty products. They get it.

Carl - I'll gladly take your wager. Would you like to bet a 5 pack tin of Alexander DC's on it?

Carl H.

· #19 · Jun 3, 2007

3 Olives said:
Carl - I'll gladly take your wager. Would you like to bet a 5 pack tin of Alexander DC's on it?

Never touch em.

3 Olives

Discussion Starter · #20 · Jun 3, 2007

You won't have to touch them. You'll be shipping them to me.

1 - 20 of 34 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.