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Distinguished SOTW Member, Forum Contributor 2017
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Discussion Starter · #1 ·
About three years ago, I bought 2 protec contour cases - One alto, one tenor. The tenor case has come apart at the seams a bit and I had to re-sew a strap attachment point. I finally decide to write the service department and sent some pics. I did not send proof of purchase - just mentioned the year of purchase and the retailers name. A week later - A new case arrived in the mail. I like this company :).
 

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Cool. That is some great customer service.
 

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I see these on eBay a lot. I'm wondering if I need to buy from an official retailer to get that kind of service if I have a problem...
 

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Great story and thanks for sharing. I've had my eyes on one of those tenor cases and now you've just about sealed the deal for them!
 

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Distinguished SOTW Member, Forum Contributor 2017
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6,286 Posts
Discussion Starter · #6 ·
I really like mine - the alto case I'd in great shape and gets plenty of use traveling. Even the defective one worked. It just began to look ratty. Now I have two so my back-up lives in the older case.
 

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This is good to know. I just got a ProTec case for my bari as a 50th Birthday gift.
 

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I purchased backpack straps for my tenor Protec case, only to find it didn't fit my case. I emailed Protec and they sent me the correct version at no charge.
 

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Indistinguishable Resident Buescher Bigot and Foru
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This is good to know. I just got a ProTec case for my bari as a 50th Birthday gift.
Ahem -- you mean the 11th anniversary of your 39th birthday, I presume....
 

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Tell me your secrets! I emailed them about my sax stand a month ago and no reply. Glad they assist someone....
 

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Indistinguishable Resident Buescher Bigot and Foru
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8,588 Posts
I'm working on forty-fourteen myself. At least all my horns are older than me.
 
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