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Monday I'll be issuing a charge-back on my credit card if I don't hear from them. I should have done this sooner.
Yes. As soon as the package arrived with items missing and no explanation, the clock was ticking. I'd have given them one, or at most two chances to explain themselves and make it right. Not half a dozen --- don't let them steal your time as well as your money. Then it's straight to unilateral financial remedies from the buyer's side.
 
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