Sax on the Web Forum banner
1 - 3 of 3 Posts

·
Distinguished SOTW Member.
Joined
·
8,948 Posts
Discussion Starter · #1 ·
Never - Ever order anything from Music & Arts (musicarts.com)

Why? I'd say zero customer service, but it's worse than that. It's negative customer service. They lie to get you off the phone and then do not follow up.

I placed an order for 4 items, the website said they were in stock. In a few days half arrives with no indication whether the rest has been back-ordered or if it's coming in a separate shipment. I figured I should be patient and wait a couple of days. When nothing showed up I decided to give them a call.

Tuesday, December 17, 2019 I called their customer service number and the rep said she would e-mail the ordering department and give me an answer by the end of the day. I told her if I was out, leave the details on the answering machine. Music & Arts did not call

Wednesday, December 18 2019 I tried customer service again. The rep apologized and said I would e-mail shipping get an answer by the end of the day. It was a lie, I did not get a return call.

Thursday, December 19, 2019 same thing. I ask if she can call shipping and give me a definite "Yes" or "No" whether you have these products or not. She said she can't call, only e-mail and I'll get a return call by the end of the day. Again, it was another lie, no return call.

Friday December 20, 2019, same thing. The rep said she would e-mail shipping, I explain that hasn't worked. I asked to speak to a supervisor, and she said she would have one call me by the end of the day. Of course, I got neither a call about shipping nor a call from a supervisor - more lies.

Saturday December 21, 2019 I called twice. Once in the morning and the rep said that he would e-mail shipping again and definitely have a supervisor call me by the end of the day. More lies.

Saturday December 21, 2019, i call back at almost closing time, because no shipping department or supervisor called, and the evening rep said supervisors don't work on the weekend, and she would e-mail shipping again.

Lies, lies, lies.

You have been warned, do not order from this sorry excuse for a music company.

Bob "Notes" Norton
 

·
Distinguished SOTW Member.
Joined
·
8,948 Posts
Discussion Starter · #2 ·
Monday I'll be issuing a charge-back on my credit card if I don't hear from them. I should have done this sooner.

Notes
 

·
Distinguished SOTW Member.
Joined
·
8,948 Posts
Discussion Starter · #6 ·
BTW, I did get a prompt refund without calling my credit card company.

They are still on my 'blacklist' of places to never again do business with.

I don't do business with Guitar Center either. I prefer my local mom & pop store, and if they can't get it, I go online.

Notes
 
1 - 3 of 3 Posts
Top