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Monday I'll be issuing a charge-back on my credit card if I don't hear from them. I should have done this sooner.

I just had the same experience. You should just call the credit card company and get them to reverse the charge. That's what I did and it took seconds. I kept getting the run around from them. I literally gave them 6 weeks to issue a refund after receiving the wrong product.

Completely ridiculous. In no other business, would you return something completely new/untouched, then have to wait 6 weeks for a refund while you pay the credit card statement.

My credit card company took the money straight from the bank Music & Arts does business with. It was pretty painless. So when Music & Arts gets around to issuing the refund, they'll have to talk with their bank and explain to them what's going on. The problem is not the physical locations, it's the finance dept in Maryland. I don't know what they do over there, but it's not work.

Good luck!
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