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Ordered a new tenor Gloger neck from Music Medic to replace my Yamaha G!. Fit perfectly but obviously VERY used. Was supposed to be a new neck. Fingerprints all over the copper; couldn't be removed with a soft cloth. Octave mechanism pitted, pad stained black.

They refused to admit this was a used neck; want to charge me a restocking fee, and I had to pay my own shipping back.

What do you think?
 

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highly unusual from music medic if that's all the case. I believe the pad on those are usually black kangaroo skin...so black wouldn't be unexpected. The fingerprints could be from shipping/packing, or play testing. Not sure on the pitting of the octave mechanism, but that could be a result of the soldering operation by Gloger. that wouldn't be something music medic would be responsible for. was there any discoloration inside the neck (from moisture)? any marks on the tenon? how was the cork? those would be better clues to establish used/unused. I don't have any association w/music medic, but i do purchase many of my repair supplies from them and have never had issues. peace- mike
 

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I clearly can't speak to the specifics of your case. I have, however, bought a lot of differing supplies and items on many occasions from Music Medic- to include a Gloger neck- and have never been anything but very satisfied with the quality of the products and, more importantly, the quality of the service provided.
 

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Making a mountain of a molehill my friend

Take a look at saxjazz's advice. I got a Gloger Bari neck a while back as well, the pad is supposed to be black, most of them seem to come with the black roo pads.
 

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How did it sound?

Are you familiar with Music Medic's return policy? From Music Medic.com web site: "Before you purchase a neck, please check our return policy for in stock and special order necks."

Was it an un-lacquered copper neck?

If the neck was play tested and never purchased, do you consider it used?
 

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Curt is a straight shooting fellow, and I have purchased from him for YEARS with no problems. I'm not saying that he isn't human and infallible, but your issues are not indicative of a misrepresentation or fraud.

I'd suggest that all posters make a reasonable attempt to resolve any disputes that they have with a vendor personally before publicly posting critical evaluations. In your case, given the facts, I don't think you have been wronged.

This is normal procedure that is expected of all public critiques of retailers on this board, and not simply your case.

Glogers are handmade and bespoke, simple as that. More important than a few finger prints, how does it play/sound?

I'm also moving this to the Dealer Evaluations Forum where it belongs.
 

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So, did you expect them to not touch the neck, or to wear gloves? There should be some way to remove them. The pits may be just poor finishing on the maker's part. The black pad appears to have been already explained.......sometimes hand made stuff has imperfections....I haven't dealt with Curt in a while, but always found him to be a first rate fellow....
 

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I've bought two silver Glogers from Curt. Nothing but perfection when received. Just bought six month old used copper one that looks worse than it plays. That's just 'cause copper tarnishes easy. Posting a photo would help us tell you if you have right to complain.
 

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I'm going to imagine it was an unlacquered copper neck. Those will tarnish when you barely breath on them, but it shouldn't affect the way it plays.

You can shine it up with a brass polishing cloth if cosmetics are a concern.
 

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Hey, I just found this post. Sorry I didn't see it sooner.

Man you guys are really great. It warms my heart to see so many people posting positive things about us. We really do try hard.

I know this neck, I actually prepped it my myself for shipping and now I have it in stock. The pad is black, that's how they come to me. The neck was bare copper.

I can appreciate why someone would think a copper Gloger neck was used when they got it. That bare copper tarnishes fast. And I mean fast. I actually like the way it looks tarnished but if someone wants to keep that rosy copper color they will need to spray some clear lacquer on the neck.

I don't have any used Gloger necks in stock, I never have; although I do have some used Glogers on my horns. No, none of my horns are Yamahas. ;)

All the Gloger neck I sell are brand new. I think this is just a very honest misunderstanding.

All the best and thanks for the kind comments!
 

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MusicMedic said:
if someone wants to keep that rosy copper color they will need to spray some clear lacquer on the neck.
But won't that change the tone? :D :D :D :D :D

Psyche!

Curt has always been a straight shooter. If he says it's new, it's new.

Maybe the guy should have bought a tube of Wenol to go with the neck! ;)
 

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SAXISMYAXE said:
I'm not saying that he isn't human and infallible
Curt's not a god? :D

Curt has helped so many people with both advice and his products it would be impossible to count them all. If that neck were used, knowing Curt, it would have been sold as such and at a deep discount. Raw copper tarnishes very quickly so between the handling at the factory and again at Curt's shop it could appear very tarnished by the time you got it. I'm not doubting that you believe what you claim but it's highly doubtful that it's even remotely factual.

Carry on people.
 

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Well said T Bone. I also admire Curt Alterac for his honesty and integrity. I have never had less than stellar service from MusicMedic.com. His enthusiasm for making saxophones play their best comes through in his excellent repair clinics and when you talk to him in person. Not only is he an expert on the subject of saxophone repair, but he is also providing a valuable resource by making repair tools and supplies readily available to the non professional interested in repair. To top it off he has a great sense of humor that comes through in his workshops and clinics.

John
 

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Man, I just saw this thread. It's interesting that the original poster never came back to say how it was resolved, or that it was simply a misunderstanding (which is obviously was!). I've seen a couple of these Gloger copper necks, brand new ones, that my tech had in stock. Yes, they look "used." Bare copper does not look new and shiny for long. Obviously skeets didn't know about that. Hopefully he does now.

I had a marvelous interaction with Curt at MusicMedic when I ordered a silver Gloger neck for my Aristocrat tenor. He assured me that if it didn't work for me I could return it for a full refund (minus the shipping, which was a pittance). When I got the neck, it fit ok and sounded fine, but (to my surprise) no different than the original neck and I had some intonation problems with it. I told Curt and he took right back, no hassle, no fuss, no problem! I think he even chuckled a bit when I told him Buescher obviously knew what they were doing with the orignal neck since it worked as good or better than a Gloger!

Curt is the real deal.
 

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The statue of liberty was originally meant to be copper colored. After a few tries at polishing it, they gave up and left it for its now well-known green patina.
 

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bfahle said:
The statue of liberty was originally meant to be copper colored. After a few tries at polishing it, they gave up and left it for its now well-known green patina.
Didn't a couple of workers tumble to their death trying to get the tips of her crown shiny?

In my hometown when they built the new courthouse about 10 years ago they put a domed green roof on part of the building. 6 months later someone wrote into the paper complaining that, after they spent all that money on the copper roof, it was already starting to go green.
Uh....that's kind of the idea.
 

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I've had nothing but great experiences with Musicmedic. I've bought lots of supplies from them with no problems whatsoever.
Gary
 

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I also have nothing but great things to say about musicmedic.com they've been very fast and on the money. I've purchased pads, glue, shellac, abalone pearls for my horns and even a couple of thumbhooks for a few of my students. Give them a call and explain maybe that would be enough to fix any confusion, best wishes.
take care.
 
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