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Distinguished SOTW Member, Forum Contributor 2015-
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As far as the length of the neck goes, "shaving off" a half centimeter should be the same as pushing in the mouthpiece - that's not going to change the tendency to go flat above high A. It is more likely that the octave pip needs to be moved. Call someone like Randy Jones regarding neck modifications on Selmer necks. It sounds like your tech may not be so experienced in that regard.

Try voicing the notes above high A WITHOUT using the octave key and listen to the intonation.
 
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