I just thought I would add my negative review to the generally positive reviews of Kessler Music. I realize a lot of people on the board support the store, but my experience was not entirely positive.
I have to be fair and point out he did say he was busy, and I understand that things happen with small businesses. I also did change my order 3 times (not after the sale had gone through).
My complaint is that they are difficult to get a hold of, and they ship out orders slow. I didn't receive an email reply for 2 weeks at one point, and I had to leave 3 phone messages over two days to talk to Dave. Also, after confirming my order and promising I would not change it again, it still hasn't been shipped since June 30th. I called today to see when it would arrive and was told it should go out tomorrow. Finally, they don't have an answering machine (for their local number at least), so I couldn't leave a message after the store closes.
I decided to cancel my order because I don't like waiting days for a response, and I don't like waiting for more than a week for something to ship.
Cliff's notes: If you want expert advice on what to buy I hear Kessler is good. If you want a quick, easy, online experience I would go elsewhere.
Hope that helps future sax buyers.
I have to be fair and point out he did say he was busy, and I understand that things happen with small businesses. I also did change my order 3 times (not after the sale had gone through).
My complaint is that they are difficult to get a hold of, and they ship out orders slow. I didn't receive an email reply for 2 weeks at one point, and I had to leave 3 phone messages over two days to talk to Dave. Also, after confirming my order and promising I would not change it again, it still hasn't been shipped since June 30th. I called today to see when it would arrive and was told it should go out tomorrow. Finally, they don't have an answering machine (for their local number at least), so I couldn't leave a message after the store closes.
I decided to cancel my order because I don't like waiting days for a response, and I don't like waiting for more than a week for something to ship.
Cliff's notes: If you want expert advice on what to buy I hear Kessler is good. If you want a quick, easy, online experience I would go elsewhere.
Hope that helps future sax buyers.