How much do you tell a customer about the process of sax repair?
Here in Montreal, the three of so shops which have serviced woodwind instruments over the past decades have not generally been places where such questions were welcomed.
This is understandable.
In any case to my eyes they were involved in magical procedures and so to know what they were doing would have been to make the magic fade.
They had the guild outlook…
Clearly things have changed with the net.
Still not every customer has the energy to get a leak light and learn basic adjustments.
Do you keep silent, or if you share, how much do you share?
The last thing you want to do is past on information that the customer is going to forget about a while after..
Nor do you want to unnecessarily undo your mystique or anger other technicians in your area by giving out trade secrets.
Here in Montreal, the three of so shops which have serviced woodwind instruments over the past decades have not generally been places where such questions were welcomed.
This is understandable.
In any case to my eyes they were involved in magical procedures and so to know what they were doing would have been to make the magic fade.
They had the guild outlook…
Clearly things have changed with the net.
Still not every customer has the energy to get a leak light and learn basic adjustments.
Do you keep silent, or if you share, how much do you share?
The last thing you want to do is past on information that the customer is going to forget about a while after..
Nor do you want to unnecessarily undo your mystique or anger other technicians in your area by giving out trade secrets.