Exceptions: There are no returns on clearance, discontinued, vintage, demo and select open box items. Additionally, the following items are returnable only if defective OR unopened - strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes and polishing cloths. Software/soundware, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product. All returned woodwind and brasswind instruments played by mouth incur a $10.00 sanitization fee. Returned bows are assessed a $8.00 return handling charge. Returned mouthpieces priced over $300.00 incur a $8.00 sanitization fee; the fee for mouthpieces $299.99 and less incur a $4.00 sanitization fee. Apple products incur a 10% restocking fee on any open box returns. Note: Apple hardware with defects in materials or workmanship, under the one-year Limited Warranty, are subject to Apple's return policy. By using your Apple product, you are agreeing to be bound by the terms of the Apple One-Year Limited Warranty as set out on the manufacturer's website. Stringed instruments priced at $1999.00 or more, must be returned within 10 days of shipment.
Abuse of Return Privileges: Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.
