Oh, yes 'm familiar with the company Classic Saxophone Online
I ordered a Rascher mouthpiece from this company this past August and then canceled the order (by email) within hours of my placing it (I had discovered the Rascher mouthpiece was more of a "classical" mouthpiece and I was interested in a "jazz" mouthpiece). My cancellation obviously did not get through because lo and behold I received the mouthpiece a month and a half later? I subsequently sent the mouthpiece back to the company without even opening the box it came in and have now phoned the company 5 times and emailed 3 times but still to this day have not received a refund on my credit card. I will never (and I repeat), never deal with this company again!! For the life of me, I don't understand how this company can remain in business.
I ordered a Rascher mouthpiece from this company this past August and then canceled the order (by email) within hours of my placing it (I had discovered the Rascher mouthpiece was more of a "classical" mouthpiece and I was interested in a "jazz" mouthpiece). My cancellation obviously did not get through because lo and behold I received the mouthpiece a month and a half later? I subsequently sent the mouthpiece back to the company without even opening the box it came in and have now phoned the company 5 times and emailed 3 times but still to this day have not received a refund on my credit card. I will never (and I repeat), never deal with this company again!! For the life of me, I don't understand how this company can remain in business.
