Keep Your Money in Your Pocket
I bought a new Keilwerth Shadow Tenor from them. I spoke to the proprietor, Robert (Bob) Haley, on the phone. I asked if he would set up the horn. He agreed, said that his tech would set up the horn, and asked for an extra day to ship it. I said sure. It arrived in barely playable condition with four glaringly obvious leaks and an improperly assembled set of middle spatula keys.
I wound up having to pay for a set up myself. Granted, personal input can be an important part of the interaction with a tech, but this horn was not even in playable condition as shipped. I love the horn, but I won't buy from them again.
I bought a new Keilwerth Shadow Tenor from them. I spoke to the proprietor, Robert (Bob) Haley, on the phone. I asked if he would set up the horn. He agreed, said that his tech would set up the horn, and asked for an extra day to ship it. I said sure. It arrived in barely playable condition with four glaringly obvious leaks and an improperly assembled set of middle spatula keys.
I wound up having to pay for a set up myself. Granted, personal input can be an important part of the interaction with a tech, but this horn was not even in playable condition as shipped. I love the horn, but I won't buy from them again.
