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Distinguished SOTW Member, Forum Contributor 2015-
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35,497 Posts
Last time I asked they said this problem has never happened before and therefore they don't stock extra necks. How much does this repair work usually cost?
very strange way to think about service to the customer from Kessler! To say the least unprofessional and probably against some regulations too since the vendor (when he is the importer) is , I believe, compelled to offer service and parts.
There is a big difference between "not in stock" and "not available".

It still seems like an easy repair tho', unless the straight neck is truly BENT.
 

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Distinguished SOTW Member, Forum Contributor 2015-
Joined
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35,497 Posts
It doesn't look damaged from a casual glance but after the thud it will not produce a note. If those are the tolerances we're dealing with then I think I'm more comfortable just getting the new neck. It's not like we're talking a G1.
Was the neck dropped or was it on the horn when bent?

It sounds like more than a dent. Have you had the horn to a repair shop? Estimates are usually free and might remove the speculation of what's wrong and what needs repair.
 
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