I don't know about Quebec, but I can make a 50/50 guess as to where the guy in Maine bought his new Yamaha (if he bought it in state). If he bought it at the dealer closest to him, I am not surprised that it needed work. If the playing condition of the horns they have in stock to trial is any indication of what they send people home with or their shop tech's work, it leaves a lot to be desired. I have been in their a few times to try out new gear, and I always ask if the horns are set up before purchase, and the answer every time was that the horn is ready to go (straight of the wall)...I think dealers like this are the #1 reason why people go and play test great horns and leave with a sour taste in their mouth and scratching their head as to why they should pay dealer pricing.
If I buy a horn from a SOTW member or mail order company (I've done several of both), I expect to spend a little extra cash to get it set up well. In my opinion, that is why they (mail orders) are cheaper. There is no storefront to keep up, they just stock their horns and ship them out...Only time they really get worked on is if something is obviously wrong on visual inspection. Sometimes you get lucky and no work needs to be done right away.
If I am spending 20-30% more to buy a horn through an "authorized dealer," I expect it to be 100% set up and ready to go before I hand them my cash. Obviously, some shops are better than others at this. I am not against the brick and mortar dealer experience. When I bought my first new horn I went around and play tested at a bunch of places. Played some nice horns that weren't done any justice at all. I ended up buying a Cannonball Raven from a shop that was a dealer for Cannonball, P Mauriat, Selmer and Yanagisawa. The tech was there when I was playing them, and every horn on the wall played beautifully. The Cannonball was the best horn (IMHO) I had played that was in my price range, and I bought it on the spot. Even though the tech had said he had gone through it already, he insisted on going through it with me to make sure all pads were seating well, and that I was happy with everything about it...Great service!!!
On a side note, of those four major brands he carried (there were a couple lower line student horns mostly for rental programs) he said that the Cannonballs were by far and away in the best playing condition when he received them. Yanagisawa and Mauriat were not bad either, but he said he spends a lot of time setting up the Selmers. Funny, they are also the most expensive for him to stock...They all sounded really good though!