If the case is hand-made then $2000.- is still in the negative profit range for the manufacturer. It's not the materials but the time that goes into making something like this, not to mention the hardware etc.How about $3,000?
So, with all due respect, just like a hand made custom tailored suit will be easily distinguished from an industrial product by the lack of perfection of the button holes, you'll see imperfections with any product like this.
Nobody forces anybody to buy a product like this, there are cheaper alternatives out there. If the OP visited the show room first to look at a finished case and the one he received is not of the same quality, then I agree he has a point, otherwise this sounds more like a case of buyer's remorse.
The only thing I really didn't like was the hex nut that hardly grabbed. That is a serious flaw