Who to call for a defective neck?

[Jbroad572]

Who would you think I should contact for the quickest response? My curved neck won't play on my horn. I see nothing wrong physically, but it won't play. The straight neck works fine though.

[Martin Williams]

I take it you'ree talkin about the antigua's in your signature? Call the person you bought them from, they should be able to help you, unless it turns out to be the player, not the horn!

[Jbroad572]

No, it's the neck, it has to be. I played it for weeks without a problem. I can use the same reed and mouthpiece and it palys fine on the straight neck. Now, after looking at the horn I noticed something on the octave key. I'm not sure if this is normal or not, but the octave seems a little loose, not much, but a little. Here are some pics of what I'm talking about.
http://bway5.net/sax/DSCF0662.JPG
http://bway5.net/sax/DSCF0663.JPG
It's been like that since I first got it, but wasn't sure if it was normal or not. Just looks like the top metal piece is out further than it used to be. You guys tell me for sure. I bought from Save Kessler, will contact him tomorrow pending what you guys think.

[Jbroad572]

Hope you can see what I'm talking about, but it looks like the screw is coming out the top of the otave key.

[Martin Williams]

Take it to a tech man, its much easier to see something and assess a situation in person. If the tech doesnt fix your problem, call Kessler and see what they suggest, as a repuatable distributor of antigua horns

[Russ]

It really is just a screw. Screw it back in.
This is not exclusive to Anigua horns. I had a similar problem with my Trevor James Sig Tenor, and my Selmer has also needed a quick tweak in the past.
Nowadays, I always have a small screwdriver handy for such things. It really is as simple as that.

[Dave Dolson]

The photos did not show enough detail for me to comment. But, I will second Martin's reply . . . take it to a tech. For the relatively small shop-fee, it can be fixed, I'll bet. That is a LOT easier than trying to deal with Dave Kessler (not that he wouldn't stand behind his products, but . . .) or any other dealer unless you are in the same town.

And, maybe you can fix it yourself by studying how the whole mechanism works and identifying the problem with the curved neck. I've done that many times and a simple judicious bending can bring matching parts into alignment, etc. DAVE

[Super 20 Player]

Screw that screw back in, then oil the mechanism. You are oiling your keywork regularly, right? If not, you should start. Invest in a pin-oiler bottle and some decent key oil. Take the horn to a good technician to have the posts in that octave mechanism adjusted. One of them must be a little off-center for that post to be working itself out like that.

[wgs]

Also, you might want to make sure that you don't have a reed stuck in the neck! Not trying to be funny - stranger things have happened.

[bradshawm]

Super 20 Player - I have an antiqua sop also, and I asked my technician about oiling, and he told me not to do it. He said that saxes are oiled enough when they are assembled, and it just causes the mechanism to gunk up as dust sticks to the oil. Do you oil yours regularly without problem?

[Jbroad572]

Ok, took it into a repair shop, real quick job. It apears as though the the mechanism the octvae key controls on the neck was bent, causing it to remain open while it appeared as though it was closed. All better... whew!
Thanks everyone.